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Our Policy

About Empirisoft

Empirisoft is an energetic software development house serving Far North Queensland since late 2007. Wild Lime is a Website Design studio established in Cairns 1998.

In 2009 Wild Lime was acquired by Empirisoft, creating a “best of both worlds” organisation that combines design elegance with enterprise-grade, robust and reliable software development.
We provide Microsoft software solutions to business and organisations in the region. We have a solid track record of delivering results for our clients.

Breaking Down Software Development Idioms

There is a commonly-held software development idiom: You can have the project on time, to spec or under budget – pick any two. We pride ourselves on breaking down this idiom and proving that custom software development is a viable option for small and medium enterprise in Australia.

Our projects, built on Microsoft’s .Net Framework, are scalable from small business needs through to Enterprise-grade deployment. A solution can be built to meet today’s problems with the peace of mind that they can grow as your needs grow.

We invite you to peruse our website to review our portfolio of software and website projects we have successfully delivered to date for some of the larger – and smaller – operators in North Queensland.

A Quality-First Company

Thank you for the opportunity to provide a quotation for your project.
Our estimate may not be the cheapest you are provided for your project, but it represents a realistic and binding quote of the effort required to deliver your package on time and to the required specification.
Once engaged on your project, we will not rest until you are satisfied with the outcome.


Privacy

At Empirisoft we take client data protection and privacy very seriously.
If you’ve requested this document, you may have concerns or seek reassurance regards our practices regarding security & privacy of privileged information.

Data Protection

Empirisoft undertakes industry-standard practices to protect data from loss or theft. These measures include (but are not limited to):

•    Firewalls and enhanced security on public-facing infrastructure.
•    Mandatory use of strong passwords on all systems maintained, used and developed by Empirisoft.
•    Mandatory use of SSL for all systems carrying privileged information via the internet.
•    Mandatory use of encryption for all level one sensitive material when stored in a data store or file system.

1.    Material identified as Level One Sensitive varies from project to project, however typically includes usernames, passwords, account financial details.

2.    Level Two sensitive information (such as identifying information like names, addresses etc) may also be stored encrypted if required.

•    All computer systems operated by Empirisoft are maintained in an up to date state with all relevant patches and updates from Operating System and software vendors applied.
•    All client data is backed up daily to secure storage.

Non-Disclosure

EWL will never discuss or communicate the details of your project, clients, or other information that we may access while undertaking work for your organisation to any third party without express permission or direction from your agency.

Notification of Breach

In the event of a security breach or loss that may affect you, Empirisoft will immediately contact you to discuss the matter and resolve any issues.

Limitation of Liability

Notwithstanding the measures taken to protect your data and privacy, the unfortunate reality is that it is extremely difficult (if not impossible) to deliver a perfectly secure environment.
While considerable care is taken, no liability for loss or breach will be accepted for any losses or damages arising from a security incident.

Summation

As noted above, Empirisoft will take every reasonable measure to ensure that sensitive data and Intellectual Property is protected. We invite your input and discussion as to the specific measures taken on your project to provide a secure and reliable environment.
Should you have any queries, please do not hesitate to contact us.


Fee Schedule 2011

Empirisoft implements a three-tier schedule for work that is undertaken for a fixed quotation, ad hoc requests or work that is on a more flexible and/or regular “do-and-charge” arrangement.
This fee schedule is as follows:

Fixed Quotation Labour Rates (per hour, inc. GST)
Software Development         $110
Graphic Design                      $110
Data Entry                                $65

These rates apply to chargeable items for binding quotations where deliverables described in the quotation must be delivered per quotation specification.

Ad hoc Labour Rates (per hour, inc. GST)
Software Development         $110
Graphic Design                      $110
Data Entry                                 $65

These rates apply to chargeable items where we are contracted to perform a specific task without an existing do-and-charge arrangement. A minimum 15 minute charge applies for each request.
 
“Do-and-Charge” Labour Rates (per hour, inc. GST)

Software Development         $88
Graphic Design                      $88
Data Entry                               $55

“Do-and-Charge” labour is undertaken on a regular basis.

Typically this is where a fixed block of hours is purchased for ongoing tasks, or a project where a fixed number of hours rather than tangible deliverables are requested.

Confidentiality
This document is provided in confidence by request and is not for redistribution.